Provide Responsible Service of Alcohol
By the end of this program you will be able to –
Sell or serve alcohol responsibly
Assist customers to drink within appropriate limits
Assess alcohol affected customers and identify
customers to whom sale or service must be refused
Refuse to provide alcohol
What is Alcohol?
Liquor is a spirituous or fermented fluid of an intoxicating nature intended for human consumption. Alcohol (or ethanol)
is also an addictive drug, however, and its misuse is
associated with a wide range of dose related adverse
consequences that can lead to significant harm to the
individual and society. Its consumption in moderation can lead to feelings of relaxation and euphoria, causing it to be
consumed widely in many social scenarios and across the
The Path of Alcohol in the body
1. Mouth: alcohol enters the body
2. Stomach: some alcohol gets into the
bloodstream in the stomach, but most
goes on to the small intestine
3. Small Intestine: alcohol enters the
bloodstream through the walls of the
The Path of Alcohol in the body
4. Heart: pumps alcohol throughout the
5. Brain: alcohol reaches the brain
6. Liver: alcohol is oxidized by the liver
at a rate of about 0.5 oz. per hour
7. Alcohol is converted into water,
carbon dioxide and energy
What is alcoholic beverage?
An alcoholic beverage is a drink containing alcohol.
Alcoholic beverages are divided into three general
classes: beers, wines, and spirits.
Responsible Service of Alcohol (RSA)
RSA means acting within law by dispensing alcohol in a
responsible manner, being aware of your duty of care
towards patrons, other workers and general community.
Responsible service of alcohol involves encouraging
customers to drink within appropriate limits. This limits may vary depending on the physical and mental state of the
person, however, the law indicates that 0.05 blood
alcohol level is a standard.
Adverse effect of alcohol
In Australian society, the most widely used drug is Alcohol
and production and consumption of alcoholic products
makes a significant contribution to the economy. But on the
other hand, alcohol abuse leads to various serious problems
to the community like social and economic issues, health
issues, reduced workplace productivity, accidents, drink
driving, violence, loss of life and other forms of crime. All the alcohol abuse adds up huge costs to the Australian
Type of people which are at higher risk than
others, from the adverse effect of alcohol
Aboriginal and Torres Strait Islanders
People from non-English speaking backgrounds
People affected by the consumption of illicit & other drugs
With the help of responsible service of alcohol practices and training, we can reduce the problem of alcohol abuse and also the costs associated with it.
It is the responsibility of a person who is servicing alcohol to give accurate information to customers on alcoholic beverages in accordance with house policy and government regulations.
The information can include about –
Alcoholic percentages of a range of frequently served drinks
Benefits of RSA
For customer – safer environment, stay longer and
For premises and staff serving alcohol – reduced cost
for security, safer workplace and staff wouldn’t have to deal with bad customers, reduced legal problems
For the community – less complaints, reduced violence
Blood Alcohol Content (BAC)/ Blood Alcohol
It is usually expressed as percentage of alcohol i.e. a
BAC of 0.05 means 0.05% (one-twentieth of one
percent) of a person’s blood, by volume is alcohol.
The law indicates that 0.05 blood alcohol level is a
Factors affecting BAC of different people or
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