Communication is part of our everyday lives. Without communication understanding one another may be challenging. To be able to comprehend what communication is one must understand the process of communication and the components of it. In this paper I will discuss the difference between hearing and listening along with the different channels within the criminal justice system. Barriers of communications and the strategies that may be implemented to overcome these barriers will also be explored.
Communication is a continuous process that involves the exchange of both verbal and nonverbal messages among two or more people. It consists of five key elements; sender, medium, message, receiver, and feedback. The sender is the person who initiates communication whether it is verbal or nonverbal. A medium is the means by which the message or information is sent or transmitted to the receiver. The message is the idea the sender wants to convey. This may be in the form of a memo or meeting among all parties. It is important that the message is clear, concise, and easily understood by the receiver. The receiver is the person or persons to whom the message is intended for or who will receive the message. Feedback is the receivers’ response to the sender of the message. This is a main component of communication and helps the sender confirm that the message was received and understood by the receiver.
Channels of communication deal with the flow of information from the sender to the recipient. There are two communication channels used in the criminal justice system; formal and informal. (Wallace and Roberson, 2009, ch.2 p-18) Formal communication is organized and managed information. In any police organization, a formal channel is the traditional method used and usually follows a chain of command. This may come in the form of formal orders, directives, and written memorandums. Formal communication ensures that all officers receive the same information....
References: Wallace, H., & Roberson, C. (2009). Written and interpersonal communication: Methods for law enforcement (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
Bryan Golden (2009) There is a difference between listening, hearing http://www.presspublications.com/opinionscolumns/146-dare-to-live-without-limits/2598-there-is-a-difference-between-listening-hearing
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